Frequently Asked Questions
Everything you need to know about your Very Cosmetics shopping experience.
Are your beauty products authentic and safe?
Absolutely. Every product at Very Cosmetics is sourced directly from authorized distributors or the brands themselves. We guarantee 100% authenticity and ensure all items are stored in climate-controlled environments to maintain their efficacy.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened cosmetics?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a full replacement.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days. Please note that customs duties may apply depending on your country's regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your products cruelty-free?
We prioritize brands that align with ethical standards. You can find a 'Cruelty-Free' badge on the product description pages of all items that are certified to be free from animal testing.